Returns & Refunds

1. Return window

You can request a return within 7 days of delivery for most non-customised pieces. The product must be unused, in its original packaging, with all tags intact.

2. Non-returnable items

• Customised / engraved / bespoke pieces.
• Earrings (for hygiene reasons), unless defective.
• Items marked final sale.

3. How to request a return

1. Go to Account → Orders and select the order.
2. Click "Request return" and pick a reason.
3. We'll arrange a reverse pickup (subject to pincode serviceability).

4. Refund timelines

• Refunds are initiated once we receive and inspect the returned item.
• Online payments: refund reflects within 5-7 business days on your source account.
• COD orders: refunded to your bank account within 5-7 business days.

5. Damaged or wrong item

If you received a damaged or wrong item, email hello@beadsyde.com within 48 hours of delivery with photos. We'll replace or refund at no extra cost.